HVAC Personnel Assessment - Hiring Tools for the HVAC Industry
ICES Plus Scales Overview

Personality Scale
24 Personality Traits

The twelve personality scales in the ICES Plus Assessment are comprised of four major scales, each of which is broken down to two minor scales. The four major scales are Independence, Conscientiousness, Extraversion and Stability and are generally referred to as ICES (yes, that is where the assessment's name comes from). Each of these major and minor scales measures a personality trait in terms of two extremes. Thus, by way of example the opposite of Extrovert is Introvert and the opposite of Competitive is Co-operative. A general description of each of the major and minor scales follows:

INDEPENDENCE
DIPLOMATIC: Diplomats are generally likable and good-natured. They are considerate, cooperative and good at pulling people together through persuasion. They sometimes choose to avoid conflict and controversy to preserve relationships (i.e. tactful, want to satisfy) INDEPENDENT: Independent people are single minded and determined to win. They are confident, hardheaded and make autocratic leaders. They take charge and get things done, although they can be insensitive to the needs of those around them. (i.e. highly individualistic, dedicated to purpose)
Cooperative: Those who cooperate are non-competitive, desiring to make their contributions to achievement as members of a team. They will forego their own success to help others. (i.e. team players, helpful, sensitive to needs of others) Competitive: Competitive people strive hard to reach their goals. They are interested in personal achievements and play to win at any cost, sometimes using others to get what they want. (i.e. goal oriented, do not accept defeat easily)
Submissive: People who are submissive are tactful, seeking to avoid controversy and diffuse aggression. They would rather avoid conflict than confront it. (i.e. peacemakers, compliant) Assertive: Assertive people are outspoken because they know their own minds and are not afraid to say so. They seek to be group leaders. They can create conflict through their sometimes controversial and unpopular opinions. (i.e. aggressive, prone to dominate)
CONSCIENTIOUSNESS
SPONTANEOUS: People with spontaneity are flexible and unpredictable and work well in changing, challenging situations. When problems arise, they often adopt creative and unorthodox solutions. (i.e. look forward to change, adapt easily) CONSCIENTIOUS: Others will recognize conscientious individuals as neat, tidy and detail-conscious. They follow rules and abide by standard practices and procedures. They are always well prepared through careful planning. (i.e. dedicated, dependable, honest)
Innovative: Innovators are not bound by rules and "the way things have always been done." They would rather explore new routes than take the well-traveled path, often viewing established rules, policies and procedures as obstacles to progress. (i.e. casual attitude towards rules, like fast-paced environment) Conventional: Those with conventional traits will do their work in a meticulous and reliable manner. They are trustworthy, structured and intent on doing things "the right way". (i.e. predictable, highly principled)
Reactive: People who are reactive seldom plan, choosing to react to circumstances as they arise. They take a broad view of events and leave details to others. Their work areas often appear disorganized. (i.e. expedient, not detail-oriented) Organized: The mark of an organized person is a controlled and carefully planned and arranged environment. They plan carefully to meet deadlines, but dislike situations where they must improvise, "think on their feet" or engage in unstructured debate. (i.e. orderly, systematic, consider all options)
EXTRAVERSION
INTROVERT: An introvert prefers the company of a few close friends and is content to be alone. They choose quiet, familiar surroundings. (i.e. subdued, compliant, avoid group activity) EXTROVERT: An extrovert enjoys the stimulation of being with people, especially if given the opportunity to be the center of attention. They like exciting lively places. (i.e. sociable, talkative, impulsive)
Self-Sufficient: The ability to enjoy working alone for long periods of time is the mark of a self-sufficient person. While they can work with others, they have no need to do so. (i.e. enjoy quiet environments, use own ideas) Group Oriented: A strong need for other people is the chief trait of group oriented people. They depend on the support, encouragement and social approval of others. While they want to be on the team or included in the group, they may not be interested in standing out or serving in leadership roles. (i.e. need involvement, seek approval)
Reserved: People described as reserved find everyday life stimulating and feel no need to seek further excitement. They are not bored by repetitive tasks and tend to live quiet, orderly lives. (i.e. conservative, cautious, mild mannered) Outgoing: Outgoing people enjoy taking risks and accepting challenges and doing stimulating things. They dislike repetitive tasks and like being with other people for the stimulation they provide. (i.e. seek spotlight, center of attention, not always good listeners)
STABILITY
EMOTIONAL: Emotional people are sensitive, mostly to their own feelings of anxiety, suspicion, guilt and irritability. They are fearful of new people and new situations. (i.e. easily upset, questioning) STABLE: Those who are described as stable are generally untroubled and calm. They face problems and unforeseen circumstances without suffering undue stress, remaining relaxed and secure. They are untroubled by criticism. (i.e. secure, self-controlled, reliable, steady)
Restless: Restless people are easily upset, irritable and prone to lose their temper. They view the world as basically hostile and threatening. (i.e. unable to remain calm, handle rejection poorly) Poised: People with poise shrug off criticism and cope with most adverse situations without becoming upset or irritated. They accept that few things proceed in life without something going wrong. (i.e. realistic, self-assured, dignified)
Excitable: Excitable people become tense and anxious in stressful situations. They have trouble trusting and having confidence in their colleagues, being suspicious of the motives of others. (i.e. emotional, tendency to irritability) Relaxed: Relaxed people are well prepared to cope with stressful situations. They accept people at face value and are seldom bothered when things go wrong. (i.e. calm, trusting, cope with pressure)

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